TERMS & CONDITIONS

Introduction

Welcome to the APA Client/Agent App (“App”) privacy policy. APA respects your privacy and is committed to protecting your personal data. This privacy policy aims to give you information on how APA collects and processes your personal data through your use of the App, including any data you may provide through the App when you use some of its functionality. This privacy policy should also be read in conjunction with the App Terms of Use above and is supplementary to the APA Group Companies privacy policy which contains additional details about our collection and use of your personal data, as well as your rights in relation to data we hold about you.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions in the App when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Who We Are

Your access to the App is facilitated by APA Insurance APA”, “we”, “us” or “our”). We are part of the Apollo group of companies. Any information that personally identifies you is collected by us as data controller for the purposes of the Data Protection Laws.

Wherever the term “Apollo Group Companies” is used within these pages this refers to one or more of the trading companies of Apollo and who may or may not offer insurance and financial products or services in relation to the App.

For more information concerning Apollo Group visit https://www.apainsurance.org

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

How is Your Personal Data Collected

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact Data and Marketing and Communications Data by completing text fields on the App or submitting picture footage). This includes personal data you provide when you:

Automated Technologies or Interactions

Purposes for Which We Will Use Your Personal Data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the details below if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as an App user (a) Identity (b) Contact (c) Profile Performance of a contract with you
To provide you with an insurance quotation and related administration for offering renewal, pricing
(a) and statistical purposes and crime prevention
(a) Identity (b) Contact (c) Technical a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Explicit consent from you (where the processing involves your location data for the purposes of giving you a driver score and an insurance quotation as a result)
To deal with claims submitted by you (a) Identity (b) Contact Performance of a contract with you
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (if applicable)
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (if applicable)
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and the App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (d) Usage (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation