LIFE (INDIVIDUAL) CLAIM PROCESS

Claims can sometimes be a headache, but not with us. In the case of an unfortunate event, we will hold your hand and walk with you through the claims process. In case of a claim, all you have to do is provide details about the incident and we’ll take it from there. We will advise you on the required documentation depending on the nature of the claim.

Choose the type of claim you wish to initiate :


CLAIM PROCESS


Step 1 : Report


You can report immediately or within 60 days using the following platform:
1. The Website
2. Email to claim@apalife.co.ke
3. Letter
4. Call
5. Walk in to the nearest Branch or Office

Step 2 : Document preparation


The following are the information that you will be required :

1. Policy Number
2. Name of Policyholder
3. Name of Person Reporting
4. Cellphone of the person reporting

Step 3 : Response


One of our agent will call you once your claim is initiated.