WELCOME TO APOLLO GROUP

Welcome to Apollo Investments Limited. Since our founding in 1977, our mission has been to provide present and future peace of mind to the East African market and, in turn, enhance the quality of life for both our clients and their loved ones. Built on commitment, integrity and innovation, we have risen to become one of the leading Financial Service Groups in East Africa. The Apollo Group has 6 companies; APA Insurance, APA Life, APA Uganda, Apollo Asset Management, Gordon Court (Apollo Centre) and Reliance Insurance, Tanzania.

mission

MISSION

We put smiles on the faces of our stakeholders.


mission

VISION

We are the region's most respected Group creating and protecting wealth.


mission

CORE VALUE

Humility, Leadership, Tireless, Trailblazing, Insightful, Integrity, No-Nonsense.


mission

BRAND PROMISE

Insuring Happiness.



OUR HISTORY

  • 1981

    Apollo branch established in Nairobi.

  • 1982

    Gordon Court purchased as a specialist property development company.

  • 2003

    APA Insurance Kenya formed after the merger of the general business of Apollo Company and Pan African Insurance.

  • 2009

    Gordon Court- Completes the construction of Apollo Centre which becomes the group headquaters. Apa Insurance (Uganda) A specialist General Insurance provider in Uganda commenced operations.

  • 2010

    Apollo Insurance separates its Life Insurance business to from Apollo Life Assurance Limited.

  • 2013

    Apollo life assurance LTD rebrands to APA Life Assurance Limited

WE DO MORE



OUR CUSTOMER SERVICE CHARTER


At Apollo Group, we are committed to the continuous improvement of our service to you, ensuring we are always ready to listen, help and advise you.


We will acknowledge/respond to your queries received from various platforms within the timelines listed below:

Email queries


Response Time
is Within 24 hours.

Letters


Response Time
is Within 3 working days.

Phone Calls


Immediately where possible,
within 24 hours in case of need
for further engagement.

Website & Social
media


Response Time
Within 1 hour.

Walk in clients


Response Time
Within 15 minutesrs.


  • We will ensure our staff are trained to provide you with all the information you need to select the insurance cover that best meets your requirements.
  • We will provide a quotation within 1 day of receipt of all information for straightforward policies and within communicated timelines for tenders.
  • We will have a dedicated staff member to assist you through the underwriting/claims management/ asset management process and any other stage of your interaction with us.
  • We will ensure our staff are trained to provide you with all the information you need to select the insurance cover that best meets your requirements.
  • We will ensure our staff are trained to provide you with all the information you need to select the insurance cover that best meets your requirements.
  • We will ensure our staff are trained to provide you with all the information you need to select the insurance cover that best meets your requirements.

Our Request to you:

  • Treat our staff professionally in all engagements with them.
  • Provide us with all relevant information and documents to lodge a complete application.
  • Keep us updated of any changes that might affect your policy.
  • We appreciate that you will always give us facts.